Return & Exchange Policy

We want you to be happy with your order. If something isn’t right, you can request a return or an exchange within 1 week (7 days) of receiving your parcel.

Eligible for return or exchange

• Wrong item received
• Damaged or defective item
• Size issue on ready-to-wear suits, subject to stock availability

Conditions

• The request must be made within 7 days of delivery.
• The item must be unused, unwashed and unaltered, with its tags and original packaging.
• Unstitched fabric must be uncut and unstitched.
• You need to send your order number, photos of the item and your unboxing video.

Not eligible

• Unstitched fabric that has been cut or stitched
• Items that have been worn, washed or altered
• Items damaged after delivery

Colour differences

Colours may look slightly different from the photos because of screen settings and lighting. This is not treated as a defect.

How to request a return or exchange

1. Message us on WhatsApp at +923121359192 within 7 days of receiving your order.
2. Send your order number, photos and unboxing video.
3. We will review your request and tell you the next steps.
4. Once approved, send the item back to the address we give you.

Shipping costs

If the mistake is ours (wrong or damaged item), we cover the return and replacement delivery. For any other reason, the customer pays the delivery charges for sending the item back and for the replacement.

Refunds

If a replacement is not available, we will refund the product price by [bank transfer / JazzCash / Easypaisa] within [7] working days after we receive and inspect the item. Delivery charges are not refunded unless the mistake was ours.

Inspection

Returned items are checked before an exchange or refund is approved.

Questions

WhatsApp +923121359192 or email ibrahimsameer092@gmail.com.